Yes, we offer the services of a renowned insurance company and we will be happy to advise you on the costs and scope of the insurance, which covers also cancellation of a tour.
This information can be found on the information page of your tour.
Flight tickets are often issued to a specific name immediately upon purchase. Changing the name on a ticket may be subject to fees. If the name change fee is lower than the tour
cancellation fee, we may change the name on the flight ticket and let you pay only this change fee, instead of the higher cancellation fee.
The costs depend on the time period that these circumstances happen before your tour start date.
In the worst case, you have to pay the full price of the tour and can reclaim it from the insurance company, if travel insurance was ordered.
What information will we and our children receive before tour departure?
You will receive an information pack containing:
- information about all services included in the price and possible extra payments (entrance fees, public transport, meals,…)
- information about the destination (short history, important key figures)
- useful information (pocket money, exchange rate, what to expect, weather, a checklist)
- Send us a notification about the cancellation by filling out the cancellation form, which can be found here:
- Based on your notification, we will send you a cancellation invoice, which will make it clear whether you need to pay anything extra for the trip, or whether we will return an over-payment.
The surcharge/over-payment depends on the total cancellation fee, the amount of which is based on our terms and conditions.
We use hotels of the 3* category. The hotels are located in the wider city center with good access to public transportation networks. We make exact hotel names public at the time of booking.
Yes, there are towels available in every hotel we use.
Yes, all hotel rooms are en suite, e.g. with a private bathroom.
There will be 3 students at most in one hotel room.
Yes, in almost every hotel. Still, the absence of a properly functioning WiFi cannot be regarded as a reason for complaints.
Please, refer to this page for more information:
In most buses, yes, however, all depends on the type of bus.
Yes. Still, we recommend that clients use coach toilets only in rare cases, as the smell after using them spreads through the bus, which causes discomfort to all.
All buses have seat belts on all seats and an ABS system.
You can find this information on the information page that we send out to our clients before the start of the tour.
In big cities like Berlin, Paris or London, streets are congested and parking spaces are limited. Therefore, it is usually easier and faster to get to individual monuments by public transport, especially by metro.
You will find these on the information page of your tour.
We recommend withdrawing money from an ATM abroad or paying directly with a credit card.
The amount depends on the destination and so this information will be part of the pre-departure information pack provided before departure.
Please, refer to your travel agreement.
Please, refer to your travel agreement.
All services that are not explicitly mentioned in the travel agreement are not included in the price of the tour. In most cases, these include local transport, lunches and pocket money.
It depends on the specific merchant/shop whether they accept credit card payments, but almost all shops do.
It depends on the specific merchant/shop whether they accept debit card payments, but almost all shops do.
It all depends on the rates used and the fees charged. From our experience, the order is as follows:
- Exchange money in the US
- Withdrawal money from an ATM abroad (using a debit card)
- Exchange money abroad
Use a debit card for ATM withdrawals and a credit card for payments in shops / at payment terminals.
You will find the exchange rates for world currencies on the homepages of US banks.
In most European countries, food prices in supermarkets are +/- 20% compared to the prices in the US. Prices in restaurants are mostly equal to the US. Particularly expensive countries are: Nordic countries, Switzerland, Luxembourg.
We will provide you with the approximate prices of goods and services for your destination on the information homepage.
It is a document in A5 format that every client receives before the start of the tour. It contains organizational information, information about the itinerary of the tour and information about monuments and history.
In case of accommodation in hotels, we will forward the information to our tour director, who will make sure that your child will be served an appropriate diet.
A passport must be valid at least 6 months after the date of return from the tour.
Please inform us immediately. If we do not receive information about a change, we will issue the travel documents based on your old data.
Please, follow this procedure:
1. Immediately report this to the tour director
2. Visit a US embassy at the destination
3. Use a provisional replacement document for the needs of the tour
These costs need to be borne by the client. We will do everything to minimize these costs, but they are unfortunately real costs that arose through no fault of ours.
The information brochure contains contacts of LCE, the hotel, and the tour director. We recommend contacting LCE or the tour director at first. If you don’t have a brochure with you, contact the police, say you are lost and get advice on how to get to the US embassy.
The airlines we fly with have most of the time minimal delays. If a flight is delayed for more than 3 hours, according to EU regulations, passengers are entitled to free food and drink. If a flight is delayed for more than 6 hours, passengers are entitled to compensation of € 10 for each additional hour of delay.
Depending on the severity of the malfunction and the time required to eliminate it, the following scenarios may occur:
1. Calling the assistance service and repairing the bus at the point of failure. Continuing the journey.
2. Departure of the replacement bus and continuation of the tour with this bus.
3. Replacement accommodation at the location of the bus breakdown, at the same time departure of the replacement bus and continuation of the tour with this bus
In case a tour leader gets sick, he will give all necessary instructions to one of the group leaders, who will then lead the tour instead of the tour leader.
Please report your dissatisfaction immediately after it arises, so that, if possible, we can eliminate it on the spot.
In the event that this is not possible, your dissatisfaction is justified and continues even after returning back from the tour, we will do our best to compensate you and achieve your satisfaction.