The tour leader is responsible for: execution of the program, admission to monuments and attractions, check-ins and check-outs to/from hotels, solving unexpected situations, complaints and client problems.
The group leaders are responsible for: behavior and punctuality of students, organizing students in transport, taking care of students in case of illness.
The tour leader is responsible for conducting the tour according to the planned program. He is responsible for the well-being of the group. The tour leader accompanies the tour participants during their stay.
The tour guide is a local expert and provides the group with information and historical facts about a destination. Tour guides conduct guided tours of certain sights/districts at agreed times.
The group leaders receive a mobile phone with a local SIM card, enough credit to make local calls and the telephone numbers of the tour leader/tour guides. This ensures a smooth and prompt communication in every situation.
Yes. We will be more than happy to advise you and put together a tailor-made program for you.
Departure from accommodation is mostly 08:00-08:30. Return to accommodation is mostly 19:00-20:00. These times may vary based on the daily program.
We use twin or triple rooms, ensuite.
We try our best to fulfill this frequent customer request. However, this depends on the time of reservation of the tour and hotel occupancy.
In cities we travel mostly by public transport. When a metro system is available, our accommodations are always close to a metro station.
A traditional menu is a 3-course meal that reflects the traditions of the local cuisine. There are always several menus to choose from with a vegetarian option always available. Tap water is included in the price.
In the event of illness/an accident, each situation needs to be treated individually. Based on an agreement between the tour leader and the group leaders, the person concerned will be taken to the hotel or hospital accompanied by one of these people. For the rest of the group, the group will try to stick to the planned program as much as possible.
The tour leader is responsible for solving bad weather situations. The program is modified so that during rainy periods, interiors are visited.
Most attractions offer discounts for groups of 10 people and more. If a discount is available, we will apply for it when purchasing entrance tickets. It is highly recommended to have a student list with a school stamp on spot in order to receive discounts.
We cooperate only with renowned companies with long history and first-class fleet, such as:
https://www.andersontravel.co.uk/
https://www.keolis.be/
https://richard.at/
EU rules prescribe a 45-minute stop every 4.5 hours. If necessary and possible, the driver will stop at other times during the ride.
Depending on the severity of the malfunction and the time required to eliminate it, the following scenarios may occur:
- Calling assistance service and repairing the bus at the point of failure. Continuing with the journey.
- Calling a replacement bus and continuing of the tour with this bus.
- Replacement accommodation at the location of the bus breakdown, at the same time calling of a replacement bus and continuing of the tour with this bus.
The bus has a spare wheel and a set for changing wheels. Although the defect will cause a delay in the journey, the tour can continue after the wheel is replaced.
Mostly by private transfer, only in rare cases by local means of transport, such as trains.